Privacy Policy
Mafeka LLC ("we," "us," or "our") values the protection of our customers' personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, purchase children’s stationery, crafts, or educational supplies, or contact our customer service team.
By using our website or submitting personal information, you acknowledge that you have read this Privacy Policy. We will process your personal information in accordance with applicable privacy laws and regulations.
1. Information We Collect
To facilitate shopping and provide customer service, we may collect the following information:
Personal Contact Information: Your name, email address, phone number, and any other contact details you choose to provide.
Order Information: Shipping address, billing address, items purchased, order number, and other information necessary for order processing.
Payment Information: Payment status, transaction records, and details required for payment processing. Online payments are handled by third-party payment service providers; we do not store full bank card numbers or security codes (CVV) directly on our website.
Technical Information: Device type, browser information, IP address, access times, page browsing history, and essential website usage data.
Communication Information: Inquiries, feedback, and after-sales requests submitted via email, contact forms, or other customer service channels.
We collect information only to the extent necessary to provide services, process orders, maintain website operations, or fulfill legal obligations.
2. How We Use Personal Information
We may use the collected information for the following purposes:
Processing orders, arranging product delivery, and providing order confirmations.
Handling payments, refunds, and related transaction matters.
Responding to product inquiries, delivery-related issues, and after-sales service requests.
Maintaining the proper functioning of our website and improving product presentation and the overall shopping experience.
Identifying, preventing, and investigating potential fraud, unauthorized transactions, or other security concerns.
Complying with applicable laws, regulations, accounting requirements, and other legal obligations.
Sending service-related notifications or marketing communications, provided we have obtained the necessary authorization or are otherwise permitted to do so under the law.
We will not use personal information for purposes unrelated to those stated above or in a manner inconsistent with legal requirements.
3. Third-Party Services and Information Sharing
To fulfill orders and maintain website operations, we may share relevant information—to the extent necessary—with trusted third-party service providers, including:
Payment Service Providers: These entities process payments, refunds, and transaction verifications. Third-party payment processors, such as Stripe, may handle payment information in accordance with their own privacy policies. Please note that our use of a payment processor does not constitute a formal partnership.
Logistics and Delivery Providers: These providers receive the recipient’s name, address, phone number, and other relevant delivery details required to complete the shipment of your order.
Website Technical Service Providers: These providers offer website hosting, maintenance, security, and necessary technical support.
Legal and Regulatory Authorities: We may disclose information when required by law, in response to legal processes, or when necessary to protect our legal rights and interests (or those of others).
We do not sell customer personal information, nor do we permit third parties to use such information for their own unauthorized, independent purposes. Third-party service providers are required to handle information in compliance with applicable laws and their own respective obligations.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, store essential website settings, analyze site traffic, and improve the user experience.
You can manage or delete cookies through your browser settings. Please be aware that disabling certain cookies may prevent features such as your shopping cart, the checkout process, or other website functions from working correctly.
If our website employs technologies for analytics or advertising, we will—in accordance with applicable laws—obtain your consent where required and provide you with options to manage your preferences.
5. Storage and Protection of Personal Information
We implement reasonable technical and administrative measures to protect personal information, reducing the risk of unauthorized access, disclosure, alteration, loss, or misuse.
Payment transactions are handled by third-party payment service providers. We do not store full bank card numbers or CVV security codes directly on our website; however, we may retain necessary records regarding orders, transaction status, and refunds.
We retain personal information only for as long as is necessary for purposes such as order fulfillment, customer service, financial record-keeping, dispute resolution, and compliance with legal obligations. Once information is no longer reasonably required, we will delete, destroy, or anonymize it in accordance with applicable laws.
While we employ reasonable security measures, please note that no method of transmission over the internet or electronic storage is entirely secure.
6. Data Retention Period
We retain personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, taking into account factors such as applicable legal requirements, financial and tax record-keeping obligations, the resolution of order-related disputes, and the protection of our legitimate interests.
For orders and related transaction records, we may retain the data for up to approximately seven years following the completion of an order, or for such other periods as may be required by applicable law. Different types of information may be subject to different retention periods.
7. Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may have the following rights:
To request access to the personal information we hold about you.
To request the correction of inaccurate or incomplete information.
To request the deletion of your personal information, subject to applicable legal conditions.
To request restrictions on, or object to, certain data processing activities.
To withdraw previously given consent (without affecting the lawfulness of processing based on consent prior to its withdrawal).
To request to obtain or transfer your personal information in a manner permitted by applicable law.
To lodge a complaint or make an inquiry regarding our privacy practices.
To exercise any of these rights, please contact us via the customer service email address provided on our website. To ensure the security of your information, we may need to verify your identity before processing your request.
8. Children’s Privacy
While our website offers stationery, craft supplies, and educational materials for children, our shopping and account services are primarily intended for adults—including parents and legal guardians—who possess the legal capacity to enter into such transactions.
We do not knowingly collect personal information from children that requires special legal protection, unless we have obtained appropriate authorization or are otherwise permitted to do so by law. If we discover that we have collected such information without proper authorization, we will take reasonable steps to address the situation in accordance with applicable law.
If a parent or legal guardian believes that a child has provided us with personal information that should not have been collected, please contact us via our customer service email.
9. Links to Third-Party Websites
Our website may contain links to third-party payment platforms, logistics tracking pages, or other external websites. These websites may have their own privacy policies and data processing rules.
We have no control over the privacy practices of third-party websites. We recommend that you review the privacy policies of such websites before using their services.
10. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, adjustments to website functionality, or new requirements under applicable law.
