Shipping Policy
Mafeka LLC is committed to providing clear and convenient shipping services to our customers. This Shipping Policy applies to purchases of children’s stationery, craft supplies, and educational materials made through our website, and outlines details regarding order processing, shipping arrangements, estimated delivery times, and shipment tracking.
1. Shipping Scope
Currently, Mafeka LLC only provides shipping services to addresses within the United States. We do not accept orders for delivery to locations outside the United States.
When placing an order, please ensure that your shipping address is within the United States and provide accurate, complete information, including the recipient's full name, street address, city, state, and ZIP code.
2. Order Processing Time
Once payment for an order is confirmed, we typically require 1 to 3 business days to verify the order, prepare and pack the items, and arrange for shipment.
Business days do not include weekends or U.S. public holidays. Processing times may be affected by promotional events, high order volumes, inventory verification, or other exceptional circumstances.
Once an order has been dispatched, we will provide tracking information (where available) so you can monitor the progress of your delivery.
3. U.S. Carriers
Depending on the destination, package dimensions, shipping logistics, and service availability, Mafeka LLC may utilize the following U.S.-based carriers:
USPS (United States Postal Service): Provides mail and package delivery services within the United States.
UPS (United Parcel Service): Provides package shipping and related logistics services.
FedEx (Federal Express): Provides package shipping and delivery services within the United States.
The specific carrier used will depend on the arrangements made at the time of shipment. We do not guarantee that any specific order will be delivered by a particular carrier.
4. Estimated Delivery Time
Once an order has been dispatched, delivery within the United States typically takes 3 to 7 business days. Actual transit times may vary based on the destination, carrier operations, weather conditions, holidays, and other factors beyond our control.
Estimated delivery times are provided for reference only and do not constitute a guarantee of a specific delivery date. Deliveries to remote areas or certain types of addresses may require additional time.
5. Shipping Fees and Related Charges
Applicable shipping fees will be displayed during the checkout process. Customers should review the total order amount and any associated charges before completing payment.
6. Shipment Tracking
For orders that include tracking services, we will provide tracking information via order notifications or email once the order has been dispatched.
Please note that it may take some time for tracking information to be updated. If there has been no change in the tracking status for an extended period, please contact us so that we may assist in verifying the status of your order.
7. Delivery Address and Responsibility
Customers are responsible for providing accurate and complete delivery information when placing an order. Any delivery delays or returns resulting from incorrect addresses, missing information, or other inaccuracies in the details provided by the customer may lead to additional processing time or incur extra charges.
If you discover an error in your delivery address before your order has been dispatched, please contact us as soon as possible. Once an order has been shipped, any changes to the delivery address may be subject to carrier policies and the current transit status of the package.
8. Delivery Delays, Loss, or Damage
While we strive to ensure that all orders are dispatched in a timely manner, factors such as adverse weather, peak shipping periods, carrier operational issues, or other uncontrollable circumstances may cause delivery delays.
If your package is marked as delivered but you have not received it, we recommend checking secure delivery locations and verifying with family members, property management, or the carrier. If you are still unable to locate the package, please contact the Mafeka LLC customer service team.
If an item is damaged during transit, or if the items received do not match your order, please provide your order number along with the necessary photographs. We will investigate the situation and assist you in accordance with our applicable policies.
